Towards the end of 2015, it was with great joy that the world welcomed the Polycom Trio 8800 conference room device into being. Prior to this, the conference phone of choice for Lync/Skype for Business deployments was the Polycom CX3000: a somewhat ageing platform that was still running Lync Phone Edition software, which Microsoft is no longer actively developing. Under the hood, the new Trio was running a version of Polycom UCS software, which also supports Polycom's range of Lync/Skype for Business certified VVX handsets. We now had a conference room device that no longer relied on Microsoft's Phone Edition software.
In a previous blog, I walked through how to ensure Trio meeting room devices received the right configuration file from the Polycom Provisioning Server. Whilst the approach I outlined then is still valid, I'd like to share a much simpler way that minimises the possibility of incorrect configuration making it onto your Trio devices.
Within the on-premises world, dial plans have been around for quite some time, and not just within OCS/Lync/Skype for Business. For most organisations, the way users were dialled on traditional PABX systems was by their extension. It was possible to look up a user in a contacts list and then dial them, but ultimately the unique identifier that was being dialled was the user’s extension. In the Microsoft UC world, this is less of a requirement: we search for people we want to communicate with by name, and when we dial, it’s the SIP URI, not a number that we call. That said, there are a few reasons why it’s still desirable to configure a dial plan:
When deploying Cloud Connector Edition, I would have to say that Sonus' CloudLink offering has made life a lot easier. A single 1RU appliance that houses everything I need to enable PSTN access for Skype for Business Online CloudPBX users, and also allow integration with existing on-premises solutions the customer may be migrating away from.
Last week, Damien Margaritis, our UC Expert, presented a webinar for Microsoft covering Skype for Business and Cloud PBX for the school environment. The session started with a high level look at what the connected school/classroom of the future could look like, before delving into Cloud PBX, what it is, and how to start using it.
With the onset of a mobile workforce, connecting callers has become a little trickier than it used to be. In the past, workers were traditionally based in the office, for set hours each day. These days, the move to work from home or work-on-the-go means that, while the workforce is available via mobile, connecting a call to mobile via existing corporate telephony can sometimes be difficult.
"I didn't know it could do that!" is a phrase we hear all to often.